Shipping and returns

Return Policy

Return and refund is only possible for products that are bought and paid on www.ikona.mk under the below stated conditions.

The product should be unwrapped and unused. It can be returned within 7 days, together with the attached invoice and receipt, and it can be replaced with new one. If this is the case please inform us about your request and submit it at the following address: Dimitrie Chupovski 24 str, Skopje.

In case you request return of funds this is only possible if the product is unused and in original packaging, with the attached invoice and receipt; also within 7 days of receipt of product. The money will be transferred to the same bank account that you used for payment of the product, but with keeping the cost of bank fees, packaging and distribution.

If we notice that the product is used, without its original packaging, or is damaged, then the amount of returned funds will be reduced from 50 to 80% of the cost.

ikona.mk reserves the right to change the policy for returning goods and money. All the revisions or changes will be valid after the publication on the website www.ikona.mk . You can see our policy for returning the products and funds on our web site. We recommend that each time you visit the Web site, you refer to the published amendments to the policy of returning the goods and funds.

Shipping policy

You will receive electronic invoice for the order made by e-mail, and the orders will be delivered with receipt. The purchased products will be delivered to the address you have listed as an address for delivery. Shipping costs are calculated according to the selected method of payment and according to the current promotions on Ikona.mk. The dynamics of delivery will depend on the type of delivery that you have selected.

Delivery in Macedonia:

Type of delivery: Standard delivery

Cost of delivery: 100 MKD VAT included

Delivery Period: 3 to 5 days *

Delivery in Skopje

Type of delivery: Standard delivery

Cost of delivery: 100 MKD VAT included

Delivery Period: 3 to 5 days *

* Please note that Ikona.mk only ships in workdays.

International Delivery

Type of delivery: National Post Office

Cost of delivery: 10 EUR to 5 kg

Delivery Period: 2 to 5 weeks **

** Macedonian National Post Office determines shipping policies and delivery time. If the package is not delivered within the time period shown above, please inform us at contact@ikona.mk

The costs of delivery will be clearly presented, separated and easily visible. The sum of the two prices (cost of product and cost of service - delivery) will also be clearly distinguished and assigned.

Notice for shipments abroad: 
The person that receives the order is an importer and must comply with all laws and regulations of the destination country. Orders that are shipped abroad may be subject to import duties, tariffs, taxes and fees by the destination country. Additional charges for customs clearance will be borne by the recipient. We have no control over these charges and we cannot predict how much they would be. Customs policies vary widely from country to country. Please contact your local customs office for further information.

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